Terms and Conditions

RETURN POLICY

If for any reason you are not completely satisfied with your purchase simply return it for an exchange, store credit or refund within 10 days of delivery. Shipping and gift wrapping charges are not refundable. Custom work, altered items and special orders are not returnable or exchangeable. Please report damaged claims within 24 hours of receiving package, save all packaging materials and carton. For the fastest and easiest service, please follow these guidelines: 1. You must contact West Orange Jewelers at 973-364-2500 and obtain a Return Authorization number. Write this number clearly on your original invoice and on your shipping label. Items will not be accepted without an RA#. 2. On the original invoice indicate the item you are returning and the reason why. 3. If you are exchanging, let us know what you would like to replace the item with. 4. Carefully pack the merchandise you are returning, including the original invoice. All returned items must be in their original purchase condition including the original product packaging, manufacturer’s containers, documentation, warranty cards, manuals and all accessories. Any item that you receive with tags attached to it must be returned with those tags in their original, attached condition. All packages, including the original manufacturer’s containers, must be unmarked and not defaced in any manner. Items purchased as part of a set or multi-item pack may not be returned individually. Returns that do not meet these requirements will be sent back to you at your expense and no refund will be issued. 5. Ship your return package using the carrier of your choice. For your protection, we recommend you insure your package against loss and request delivery confirmation. We do not accept COD returns of any kind. 6. For security reasons, do not write “Jewelers” or “Jewelry” anywhere on the outside of the box. 7. Ship item(s) and original invoice to: ATTN: Returns # _______ (fill in Return Authorization number) WOJ, Inc 16 Eisenhower Parkway Roseland, NJ 07068 8. After we have received your return, inspected it, and approved it for a refund, we will credit the approved refund amount to the credit card used to purchase the returned item(s). All items returned will be credited to the original credit card. If we do not receive your item within 10 days, we may refuse the return or assess a 30% restocking fee. This will be determined by West Orange Jewelers. Items received 30 days after the original invoice date will be rejected, and your package will be returned to you at your expense. Should we receive the same late return package a second time, we will keep the merchandise and no credit will be issued.

WATCH WARRANTIES

Watches have warranties to cover the watch movement for the time period stated by the manufacturer and typically exclude watch case, watch bracelet, straps, crown/stem, crystal/glass, finishes, damages by excessive use, accidents or abuse. All shipping and handling for warranty service is the responsibility of the customer. For more information and details on how to redeem your warranty, please follow the pamphlet included in your box. If you have further questions, please contact Customer Service at CustomerService@WestOrangeJewelers.com or call us at 973-364-2500.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this site's owner or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of this site's owner and protected by U.S. and international copyright laws. All software used on this site is the property of this site's owner or its software suppliers and protected by United States and international copyright laws.

License and Site Access

WestOrangeJewelers.com grants you a limited license to access and make personal use of this site and not to download or modify it, or any portion of it, except with express written consent of WestOrangeJewelers.com. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of WestOrangeJewelers.com. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of WestOrangeJewelers.com so long as the link does not portray WestOrangeJewelers.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any WestOrangeJewelers.com logo or other proprietary graphic or trademark as part of the link without express written permission.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. WestOrangeJewelers.com does sell products to children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use WestOrangeJewelers.com only with involvement of a parent or guardian. WestOrangeJewelers.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

RISK OF LOSS

All items purchased from WestOrangeJewelers.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

PRODUCT DESCRIPTIONS

Pricing

• • If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item.
• • If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Disclaimer of Warranties and Limitation of Liability

THIS SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. NO REPRESENTATIONS OR WARRANTIES OF ANY KIND ARE MADE, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THIS SITE'S OWNER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THIS SITE'S OWNER DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM THIS SITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THIS SITE'S OWNER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.